EXCHANGE only at this time:
We currently offer an exchange only policy due to logistics our brand being brand new. We do however offer refunds for defective items. Each garment is checked before it is sent off, but we understand oversights can happen. In the case of receiving defective items, or a change of heart we offer refunds for items within the first 14 days for UK and international customers.
Please ensure you select your order and try it on as soon as possible to ensure you're within the 14 day window. We cannot offer any refunds past this window, and can only offer exchanges once the time window has passed. This applies to full price products only (not sale items - sale items are strictly exchange only).
To begin an exchange:
Click here to start your exchange or return: You will be directed to our Exchange and Returns Portal, where you can enter your order number and email address.
Follow the steps: The portal will guide you through the process of highlighting the return or exchange reasons.
Approval and shipping: Once reviewed and approved by our team, you will receive a returns label and instructions for sending the item back.
Important notes: We reserve the right to refuse items that have been worn, washed, stained, or have damaged/removed tags. Please try on clothes with caution, as we will not accept items with scents, makeup marks, or any defects from your end.
To report a defect and be considered for a full refund, please follow the same steps on the portal. If your item is deemed eligible for a refund, the process will begin promptly, although refunds may take 7 - 10 business days to appear in your account, depending on your bank's processing times.
SIZING ISSUES
Please refer to the size guide to ensure you select the correct size for your order. Most of our garments are true to size:
| Size | UK Size | US Size |
|---|---|---|
| XS | 6-8 | 4-6 |
| S | 8-10 | 6-8 |
| M | 10-12 | 8-10 |
| L | 12-14 | 10-12 |
| XL | 14-16 | 12-14 |
| 2XL | 16-18 | 14-16 |
We hope every piece fits you perfectly, but we understand the right size may not always be ordered. For this reason, we offer a refund and/or exchange policy for incorrect sizing within 14 days for UK & international customers.
To request a size exchange:
Visit our Exchange and Returns Portal to begin your exchange request.
Enter your order number and email address, and follow the on-screen instructions.
Once your request is reviewed and approved, you will receive the return address and further instructions.
Send the item back to us, and once received and inspected, we will issue your preferred size.
Important Notes:
We reserve the right to refuse items that:
Have been worn, washed, or damaged.
Contain perfume scents, makeup stains, or any defects caused after delivery.
Please handle the garments with care when trying them on, as we will not accept items that fail to meet our return requirements.
Out-of-Stock Items:
If your requested size or item is out of stock, we will issue you a Refund or Credit Note that can be used within 180 days (6 months) of your original purchase.
Shipping Costs:
Customers are responsible for the shipping cost of returning items unless the item was defective upon arrival.
Ariah Avenue will cover the cost of shipping the replacement item back to you.
Proof of Postage:
Please keep proof of postage when sending items back. Ariah Avenue is not liable for any items lost in transit.
For any other enquiries, please contact us at contact@ariahavenue.co.uk.
Please allow 24-72 hours for a response.
SHIPPING
UK Shipping:
We ship all UK orders via Royal Mail Tracked Services. Please check your email for tracking information once your parcel has been dispatched. If you miss your delivery, your parcel may have been sent to your local delivery office. Please contact Royal Mail directly for further assistance.
International Shipping:
US & Canada: UPS
Europe: DPD
Tracking information will be provided via email once your order has been dispatched.
Return to Sender Policies:
If a package is refused or returned to us due to unpaid taxes, incorrect addresses, or failed delivery attempts, a return shipping fee will be deducted from your refund or store credit.
For parcels returned due to incorrect addresses, we can resend the parcel once the correct address is provided or issue store credit.
Shipping Delays & 3rd Party Responsibility:
Our delivery partners (Royal Mail, UPS, DPD) are third-party providers. While we work closely with them, Ariah Avenue cannot be held responsible for delays outside of our control.
Express shipping fees will be reimbursed if an express parcel does not arrive within the allocated timeframe. Refunds for delayed parcels will not be offered unless the delay was caused by Ariah Avenue.
PRE-ORDER SHIPPING
Once pre-orders have been placed, items and sizes cannot be amended or cancelled unless agreed upon via email.
Production Timeline:
Pre-orders take approximately 4–6 weeks to produce. Shipping time begins once production is complete.
Exchange Policy:
Pre-orders are exchange-only and non-refundable.
SALE ITEMS
All SALE, Black Friday Sale, or Birthday Sale items are exchange-only. Damaged items will be exchanged for the same product where stock allows. If unavailable, a store credit or item of equal value will be offered.
IMPORT DUTIES
EU and international orders may be subject to import duties and taxes.
Responsibility for Fees:
Ariah Avenue is not responsible for these charges.
Declined Shipments:
If customs fees are unpaid and the item is returned, any return costs paid by Ariah Avenue will be deducted from your store credit or gift card.